Aubrey Ratliff
Owner and licensed plumber
Runs the shop and takes her turn on the night rotation.
Canton and Stark County · Emergency line, 24/7
Pipe burst? Water off first, then call us
A dispatcher at our Canton shop answers the emergency line at any hour and sends a crew. We stop the leak, repair the pipe, and write up what your insurance adjuster will ask for.
- Licensed and insured
- Written price before work
- Photos and invoice for your insurer
- (330) 555-0101Emergency line, any hour
- A person answersAt the Canton shop, day and night
- Text a photoSame number
- Nights cost moreYou hear the rate first
Insurance paperwork
What the adjuster needs, and who has it
Adjusters usually ask for the same few things. We write three of them when the work is done. You and the restoration company hold the rest.
- You and us01
Photos of the damage
Wide, close, and one of the shutoff. Take them before you mop. We photograph the break and the failed pipe before we cut it out.
- From us02
Cause of loss
A short written note: what failed, where, and when the water was stopped. Plain words, from the plumber who was there.
- From us03
Repair invoice
Itemized with the date, the address, the labor and the parts. It comes to you by email when the work is done.
- From us04
The failed part
We bag the split pipe or cracked fitting and keep it for you until your adjuster says it can go.
- Restoration company05
Drying log
Moisture readings and equipment dates come from the restoration company, not from us.
- You06
Policy and claim numbers
The adjuster will ask for both. Have them ready when you call your insurer.
We don’t decide what your policy covers. Your insurer does.
How a burst-pipe call goes
From the call to the dry wall
Five steps, in the order they happen.
- 01
You call
A dispatcher takes your address, asks where the water is and whether you have found the main, and gives you an arrival window and the after-hours rate if one applies.
- 02
Water off
The crew shuts the water at the main or at the meter, then checks that nothing else is still running.
- 03
Photos, then the repair
Before we cut, we photograph the break, the failed part and the damage we can see. Then we repair or replace the pipe.
- 04
The paperwork
The cause of loss and an itemized invoice go to you by email when the work is done.
- 05
Hand-off to drying
If walls and floors are wet, a restoration company takes over. You pick ours or yours. We stay on for the plumbing questions.
Who does what
Three companies can touch a flood. Each has its own job.
Knowing who does what keeps the claim moving.
| The job | Restoration company | Your insurer | Ratliff Plumbing |
|---|---|---|---|
| Stops the water and repairs the pipe | Restoration companyNo | Your insurerNo | Ratliff PlumbingYes |
| Pulls out wet drywall, floor and insulation | Restoration companyYes | Your insurerNo | Ratliff PlumbingOnly what it takes to reach the pipe |
| Dries the house and keeps the drying log | Restoration companyYes | Your insurerNo | Ratliff PlumbingNo |
| Writes the cause of loss and the repair invoice | Restoration companyWrites its own scope and invoice | Your insurerNo | Ratliff PlumbingYes |
| Decides what is covered | Restoration companyNo | Your insurerYes, under your policy | Ratliff PlumbingNo |
How pricing works
Nights and weekends cost more. You hear the rate first.
Between 6 p.m. and 7 a.m., and all day on weekends and holidays, an after-hours rate applies.
The dispatcher tells you what it is before a van leaves, and you can say no. When the plumber has seen the break, the price is written down and sent to you before the work starts.
Written price before work starts
After-hours rate quoted on the phone
Visit fee credited if you approve the job that day
The shop
Sixteen people, one phone line
The people who answer at night are the ones who work on your pipes on a Tuesday.
Priscilla Ferrer
Dispatch lead
Runs the board on weekdays and trains every dispatcher who takes the line at night.
Samina Ali
Paperwork coordinator
Turns the plumber’s photos and notes into the cause of loss and invoice, and answers the adjuster’s questions.
Sample reviews
What customers say after a bad night
“The pipe let go upstairs a little after one in the morning. Someone answered right away and the crew had the water off before the ceiling came down. The invoice and a note on what failed were in my email the next day.”
Stacy M.Plain Township
“The adjuster wanted photos of the break and the cause. The plumber had taken both before cutting. That saved me a second visit from the insurance company.”
Casimiro B.Louisville
“They told me on the phone the night rate and what to do while I waited. No surprises when the price came.”
Carol P.North Canton
Sample reviews.
Where the vans go
Canton and the towns around it
From the shop on Whipple Avenue the crew reaches most of Stark County and a few towns past the line.
Canton and north Stark County
- Canton
- North Canton
- Plain Township
- Jackson Township
- Perry Township
East and south Stark County
- Louisville
- Alliance
- East Canton
- Minerva
- Brewster
West and north
- Massillon
- Canal Fulton
- Hartville
- Uniontown
We don’t go to Cleveland, Youngstown or Columbus. For those, call a plumber near you.
ZIP codes: 44702, 44703, 44704, 44705, 44706, 44707, 44708, 44709, 44710, 44714, 44718, 44720, 44721, 44646, 44647, 44601, 44641, 44614, 44632, 44730, 44657, 44613, 44685
Before you call
Short answers
Who answers the emergency line?
A dispatcher at our Canton shop, any hour, every day. The line rings at the shop, and a crew on the night rotation is on call.
Do nights and weekends cost more?
Yes. Between 6 p.m. and 7 a.m., and all day on weekends and holidays, an after-hours rate applies. The dispatcher tells you what it is before a van leaves, and you can say no.
Will I get a price before you start?
Yes. The plumber writes the price down and texts or emails it to you. Work starts when you say yes.
Should I call my insurer first?
Call us first to stop the water, then call your insurer. Many policies ask you to report a loss promptly and to limit further damage, and your insurer will tell you what it needs.
Do you dry out the house?
No. Drying and removing wet materials is a restoration company’s work. We work with two local ones and you can use them or your own.
Not an emergency?
Send us the details
A dispatcher reads every request and texts you a time. Water running now? Call instead.
Emergency line, 24/7(330) 555-0101
HoursEmergency line: Open 24 hours
Office: Monday – Friday: 7 a.m. – 5 p.m.